Last updated: September 2026

SHIPPING & REFUND POLICY

Peppa Blue Premium Amino Supplies (“Peppa Blue”) is committed to processing and shipping orders promptly and providing clear assistance when an order problem occurs. Finished serums are for external cosmetic use only. Raw powders and formulation ingredients are supplied for cosmetic formulation use.

Order Processing Shipping Delivery Tracking Damaged Orders Refunds Contact

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and holidays. Once your order ships, tracking information will be sent to the email address provided with your order. During sales, holidays, or periods of unusually high order volume, processing may take longer.

Shipping

Shipping options and applicable charges are displayed during checkout.

Estimated transit times begin after an order has been processed and transferred to the carrier. Carrier delivery estimates are not guaranteed by Peppa Blue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you discover an address error after placing an order, contact support@peppablue.com as soon as possible. We will attempt to make the correction if the order has not already been shipped.

Additional shipping charges may apply when a package must be reshipped because an incorrect or incomplete address was provided.

Tracking and Delivery

Customers should monitor the tracking information provided by the shipping carrier.

If tracking indicates that an order was delivered but you cannot locate the package, please contact the carrier and Peppa Blue promptly so the circumstances can be reviewed.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, leaking, or different from what you ordered, contact us within 48 hours of delivery at support@peppablue.com

Please include:

• Your order number
• A description of the problem
• Photographs of the affected product
• Photographs of the shipping package when applicable

After reviewing the claim, we may provide an appropriate replacement or refund.

Returns

Unopened and unused products and accessories in their original sealed packaging may be eligible for return within 14 days of delivery. For hygiene, safety, and product-integrity reasons, opened or used cosmetic serums, raw cosmetic ingredients, powders, and accessories generally cannot be returned unless they arrived damaged, defective, or incorrect. Please contact support@peppablue.com before sending a return. Unless the return results from our error or a damaged or defective product, the customer is responsible for return shipping costs.

support@peppablue.com

Refunds

Approved refunds are issued to the original payment method.

After a refund is issued, your financial institution or card issuer may require additional time to post the credit to your account.

Original shipping charges are generally non-refundable unless the refund results from an error by Peppa Blue or an eligible damaged or defective shipment.

Order Cancellations

Contact us as quickly as possible if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests received before fulfillment. Once an order has been shipped, it cannot normally be canceled and must instead be handled under the applicable return provisions.

Contact Us

Questions regarding an order, shipment, return, or refund may be sent to:

When contacting us regarding an existing purchase, please include your order number whenever possible to help us expedite your request.

COSMETIC SERUMS & INGREDIENTS

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